Management Systems
We operate our corporate processes with management systems aligned to international standards. We work with a continuous improvement mindset in the areas of quality, information security, and business continuity.
Quality Management System
We conduct our software development, testing, deployment, and support processes within a quality management system framework. Customer satisfaction, process efficiency, and continuous improvement are our core objectives.
- Software lifecycle management through process-based approach
- Regular internal audits and management review
- Systematic evaluation of customer feedback
- Corrective and preventive action tracking
Customer Satisfaction Management System
We handle customer feedback and complaints through a systematic approach. With our customer satisfaction management system, we continuously improve our service quality.
- Recording and documentation of complaints and feedback
- Permanent solutions through root cause analysis
- Customer satisfaction surveys and measurement
- Transparent and traceable feedback processes
Business Continuity Management System
Service continuity is critical in banking and finance sector. Through our business continuity management system, we provide prepared and resilient infrastructure against potential disruptions.
- Business impact analysis and risk assessment
- Disaster recovery and backup strategies
- Regular drills and scenario testing
- SLA-based service level commitments
Information Security Management System
The security of our customers' and corporate data is our highest priority. Through our information security management system, we guarantee data confidentiality, integrity, and availability.
- Risk-based information security approach
- Access control and authorization policies
- Security awareness training
- Regular penetration testing and security scans
Project Management
Through our corporate membership agreement with PMI Turkey, we have made project management discipline an integral part of our organizational culture. With our PMP® certified project managers, we apply process management according to PMBOK methodology.
PMI Turkey Corporate Member
